Italian-Speaking Customer Support Specialist Remote in Portugal

Fluent in Italian and English, with at least one year of call centre experience? Join an international telecommunications project and work fully remotely from mainland Portugal. The monthly package includes a €920 base salary €250 language allowance €150 multiskill bonus €110 attendance allowance €60 flex work allowance, plus a performance bonus of up to €360 and €10.20 meal allowance per working day. You’ll work Monday to Friday, with rotating eight-hour shifts between 07:00 and 18:00. What You’ll Do • Support Italian-speaking customers by phone, email and chat; • Handle enquiries about accounts, billing, subscriptions and telecommunications services; • Troubleshoot technical issues and guide customers through practical solutions; • Explain products, services and digital platform features clearly; • Escalate complex cases to the appropriate teams; • Keep accurate records of customer interactions; • Share feedback to help improve service quality and customer satisfaction. What You’ll Bring • Fluent Italian and English, both written and spoken; • At least one year of customer service experience in a call centre or contact centre—mandatory; • Clear communication and strong listening skills; • Good problem-solving skills and attention to detail; • Confidence using digital tools and learning new systems; • An empathetic, customer-focused attitude; • The ability to manage enquiries in a fast-paced environment; • Availability to work remotely from mainland Portugal. Contract and Working Conditions • Fully remote within mainland Portugal; • Monday to Friday; • Rotating eight-hour shifts between 07:00 and 18:00; • Availability to work public holidays when scheduled, with additional payment; • Permanent contract after six months. Salary and Benefits • Base salary: €920 per month; • Language allowance: €250 per month; • Multiskill bonus: €150 per month; • Performance bonus: up to €360 per month; • Attendance allowance: €110 per month; • Flex work allowance: €60 per month; • Meal allowance: €10.20 per working day; • Private health insurance; • Paid training and ongoing coaching; • Career progression opportunities; • An international, multicultural working environment. The performance bonus is variable. Allowances are subject to their applicable conditions, and the meal allowance depends on the number of days worked. Ready to Apply? If you speak Italian and English fluently and have at least one year of call centre experience, we’d like to hear from you. Apply with your CV and take the next step in your customer support career. Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR. Clique aqui para se