Full Service Processing - Santarém

Full Service Processing - Santarém (m/f) Referencia: JN -112026-7143012 Adicionado em 11.11.2026 Sobre os nossos clientes Our client is Schmitz Cargobull, a leading international manufacturer of trailers and semi-trailers, recognized for its strong reputation in quality, innovation, and engineering excellence. Through its Global Business Services Centre in Santarém, the company supports key business operations across international markets, offering a dynamic and collaborative environment for professional growth. Descriçăo da oferta Join an international Global Business Services team supporting Full Service operations across multiple markets. You will manage workshop repair cases, contract-related activities, stakeholder queries, and operational processes while contributing to service excellence and continuous improvement initiatives. Description Key Responsibilities: • Technical Case Management: Manage and follow up on workshop repair cases, ensuring appropriate documentation, timely processing, and compliance with operational standards; • Full Service Operations Support: Support the administration of Full Service contracts and fleet-related activities, helping ensure a high level of operational service; • Stakeholder Coordination: Collaborate with workshops, internal teams, and other stakeholders to facilitate case resolution and provide operational support; • Data Management & Reporting: Maintain accurate records in business systems and support the preparation of operational reports and performance tracking; • Process Improvement: Contribute to the continuous enhancement of processes, supporting efficiency and service quality objectives; Profile What you bring: • Professional Experience: Up to 2 years of experience in administration, contract management, customer support, back-office operations, or similar business support functions, preferably within an international environment; • Systems & Tools: Experience with Salesforce and strong Microsoft Excel skills, with the ability to work effectively across multiple business systems; • Communication Skills: Good English communication skills, combined with the ability to interact effectively with stakeholders in an international environment; • Personal Competencies: Analytical, organized, and service-oriented mindset, with the ability to manage priorities and meet deadlines effectively; Job Offer • Hybrid working model. • A good opportunity for your professional growth. O que procuramos Full Service Operations - Continuous Improvement - Fleet Support Para se