Customer support agent - German Speaker (M/F/X)

A Randstad é a empresa mundial líder em talentos. Trabalhamos diariamente para encontrar as melhores oportunidades para os nossos candidatos, ajudando-os a alcançar o seu verdadeiro potencial. Queremos criar um impacto positivo na sociedade, proporcionando oportunidades equitativas para todas as pessoas, independentemente da sua origem, e ajudando-as a manterem-se relevantes num mundo do trabalho em constante mudança. Do you speak fluent German and have a good command of English? Do you enjoy helping people in their daily lives and the healthcare field? We have the perfect job opportunity for you! descrição da função/job description Your role: • Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets • Deliver technical support and troubleshooting for medical diabetes devices and accessories. • Assist patients with product usage through multichannel support (calls, email, chat, SMS). • Manage order intake, renewals, and documentation in compliance with guidelines. • Apply active listening and empathy in sensitive situations. • Follow defined procedures and scripts to ensure regulatory and safety standards. requisitos/requirements You skills: • Native or near-native German skills (spoken and written); • Good communication in English; • Passion for customer service and helping others; • Problem-solving mindset and cool under pressure; • A team player with a proactive and resilient attitude. oferta/offer What we offer: • Work contract with the client, 6 months renewable • Base salary: 1100? gross p/month • Meal allowance: 7.63? p/day • Complexity bonus: 300? p/month • Schedules: Monday to Sunday - 24/7 (rotative shifts) • Days Off - 2 rotative days • Remote (Portugal) Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people. Join us in providing outstanding customer experiences for a renowned small appliances brand.