French Customer Support Specialist - LISBON

We are recruiting French-Speaking Technical Support Representatives to join an international team handling after-sales services for the drone industry in Lisbon. Location: Lisbon Work Model: On-site Start Date: 8 December 2026 Main Responsibilities: – Provide after-sales and technical support to customers via phone, email and chat – Assist customers with repair inquiries, troubleshooting and product usage – Handle complaints professionally and ensure a positive customer experience – Collect and analyse customer feedback to help improve products and services – Collaborate with team members to achieve departmental goals – Provide timely and effective solutions to customer issues Requirements: – Fluent French (C1/C2 level) and good command of English – EU citizenship or a valid Portuguese residence permit with authorisation to work – Previous experience in BPO, customer support or technical support (preferred) – Strong communication and interpersonal skills – Customer-oriented, empathetic and solution-focused approach – Ability to manage multiple cases in a fast-paced environment Offer: – Gross monthly salary: €1,318.34 – Holiday and Christmas bonuses – Rotational shifts from Monday to Sunday, between 08:00 and 22:00 – Health insurance from day one – Paid initial training and structured onboarding – Paid annual leave and public holidays, with compensatory days when working on public holidays Applications: Please send your updated CV in English to: Para se