Concierge - Guest Relations

JOB DESCRIPTION It’s the day before a busy summer evening on the Costa Smeralda. The chief stew of a 60-metre yacht needs a table for 14, a birthday cake for a 6-year-old, a tender transfer for a guest arriving in Olbia, and a beautiful arrangement of white peonies. The requests are varied, the details matter, and the best solutions aren’t always the obvious ones. If you enjoy finding solutions, connecting the dots and making exceptional experiences happen, we’d love to hear from you. Welcome to the world of yacht concierge, where resourcefulness, creativity and a passion for exceptional service turn every request into an opportunity to make someone’s experience extraordinary. WHO WE ARE Star Yacht Group has operated in Porto Cervo since 2007. We are a licensed maritime agency, trusted by superyacht captains, chefs and chief stewardesses. We handle provisioning, port formalities, transfers and bespoke concierge services for VIP guests. With offices in Porto Cervo, Olbia,and Miami Beach, we deliver seamless service across the Mediterranean and beyond. THE ROLE You’ll be the primary contact when crew requests are unusual, urgent or complex. From curating bespoke shore excursions to sourcing hard-to-find luxury items overnight, you will ensure unmatched service standards. WHAT YOU’LL DO • Act as the key contact for captains and chief stews from charter confirmation to departure • Design tailored itineraries and book top-tier restaurants, beach clubs, nightlife and private transport (helicopters, jets, cars) • Source flowers, décor, luxury gifts, wellness services and private chefs at short notice • Coordinate directly with our in-house provisioning and logistics teams for seamless execution • Manage request tracking, confirmations and invoicing with precision REQUIREMENTS • Experience: at least 2–3 seasons in luxury hospitality (superyachts, 5-star hotel concierge, Les Clefs d’Or, private aviation or high-end events) • Languages: fluent English and Italian; a third language such as French or Spanish is a strong plus • Local knowledge: deep understanding of the Costa Smeralda and Sardinia’s high-end venues, dining and logistics • Problem-solving and calm under pressure: proven ability to stay sharp and precise when several yachts call at once. You can say “leave it with me” and deliver • Licence and availability: valid driving licence (Patente B) and full availability throughout the peak summer season BENEFITS • Seasonal or permanent contract, depending on the profile • Competitive salary based on experience (CCNL Commercio contract) • Meal vouchers (buoni pasto) and partial smart working • Company phone, vehicle for service duties and seasonal accommodation support • Daily work with top-tier international superyachts • Real career growth, including potential year-round roles and mobility with our Miami office • Shared staff accommodation provided for seasonal staff HOW TO APPLY Apply on Hosco with your CV and a brief note describing the most challenging guest request you have ever resolved Perfil do Candidato • Experience: At least 2–3 seasons or years in luxury hospitality (Superyachts, 5-Star Hotel Concierge, Les Clefs d'Or, Private Aviation, or High-End Events). • Languages: Fluent in English and Italian (a third language like French or Spanish is a strong plus). • Local Knowledge: Deep understanding of Costa Smeralda and Sardinia’s high-end venues, dining, and logistics. • Problem-Solving & Calm Under Pressure: Proven ability to stay calm, sharp, and precise when multiple yachts call at once. You can comfortably say “leave it with me” and deliver. • Licensing & Availability: Valid driving license (Patente B) and full availability throughout the peak summer season. Para se