Advertiser Support Specialist - English speaker

About the Role Are you passionate about digital advertising, social media platforms, and cutting-edge tech? We are looking for Advertiser Support Specialists to join a vibrant, multicultural team in Lisbon supporting small and medium-sized businesses (SMBs). In this B2B support role, you will assist advertisers and agencies with post-sales inquiries, campaign optimization, troubleshooting, and ad platform features. Your goal is to deliver white-glove service, resolve technical challenges, and help businesses thrive on world-leading digital platforms. Key Responsibilities Multi-channel Support: Assist business clients via live chat, email, and scheduled outbound phone calls to provide timely resolution. Technical Guidance: Troubleshoot ad campaigns, report bugs, and guide users on advertising tools and self-service features. Consultative Service: Turn inbound chat/email requests into productive voice calls to deliver personalized, high-value assistance. Issue Resolution: Identify emerging trends, solve platform issues, and improve overall client satisfaction. Requirements Languages: Fluent in English. Skills: Excellent communication, multitasking abilities, and comfort working across multiple digital tools simultaneously. Mindset: Strong problem-solving skills, empathy, and customer-first focus. Work Authorization: Must hold a valid work permit or legal right to work in Portugal. What Our Client Offers Working Hours: Full-Time (40h/week) - Rotational shifts (Mon–Sun, 06:00 – 00:00). Employment Contract: 12-month renewable contract (Permanent contract after 2 years). Meal Allowance: Paid via a dedicated tax-exempt meal card to use in supermarkets and restaurants across Portugal. Paid Leave & Bonuses: 22 annual vacation days + compensation days for Portuguese public holidays, plus holiday and Christmas bonuses. Paid Professional Training: Intensive 15-day onboarding program (8 hours/day) covering software, product knowledge, and client management. Private Health Insurance: Fully covered from Day 1 of your employment contract. Starting Date : November 9th, 2029 Please apply via email to Para se