Spanish-Speaking Customer Support Airline Project

Location: Parque das Nações, Lisbon Work model: 100% On-site Industry: Travel / Airline Schedule: Monday to Sunday, between 08:00 and 21:00 Days off: 2 rotational days per week We are looking for a Spanish-speaking Customer Support Specialist to join an international airline project in Lisbon. You will be supporting customers of one of Europe’s leading low-cost airlines, helping them with bookings, travel information, changes, cancellations and other customer service requests. What you’ll be doing • Provide customer support via phone, email and chat • Assist customers with information, sales requests and complaints • Manage airline bookings, including new reservations, changes and cancellations • Support ticket issuance, modifications and cancellations • Handle more sensitive or escalated customer cases when necessary • Provide accurate, real-time information to help customers make informed travel decisions • Listen to customers’ needs and provide practical, personalised solutions • Deliver a positive and professional customer experience throughout the interaction What we’re looking for • Spanish C2 • English B2 level • Minimum 6 months of Contact Centre experience • Previous experience in the travel or tourism sector is a plus • Experience with GDS systems such as Amadeus, Sabre or Galileo is highly valued • Strong communication and customer service skills • Empathy, problem-solving mindset and team spirit • Availability to work rotational shifts, including weekends What’s offered • Base salary: €920 gross/month • Language allowance: €25/month • Performance bonus: up to €120/month • Meal allowance: €7.63 net per working day • Welcome bonus: €1,000 - The welcome bonus is paid in 12 monthly instalments during the first year of employment. Start & Contract • Full-time position • On-site in Parque das Nações, Lisbon • Initial commitment of at least 6 months If you speak Spanish fluently, have previous customer service experience and would like to work in an international travel environment, we’d love to hear from you. Clique aqui para se