Urgent - Spanish and English Operations Manager Bpo & Customer Experience Lisbon

We are recruiting an experienced Spanish and English-speaking Operations Manager to join an international Customer Experience environment in Lisbon. Location: Lisbon, Portugal – 100% On-site Start Date: ASAP – Immediate Start Contract: 1 year, with possibility of extension Probation Period: 30 days THE OFFER • Salary up to €2,500 gross/month × 14 payments • €7.63 meal allowance per working day • Annual performance bonus (CIP 4%) • Health insurance from Day 1 YOUR RESPONSIBILITIES • Lead daily BPO/contact centre operations, managing multiple teams, supervisors and team leaders • Monitor KPIs, SLAs, productivity and service quality • Coach, mentor and develop operational management teams • Implement performance improvement strategies and optimise operational processes • Manage client relationships and present operational performance reports • Collaborate with HR, Training, Quality and Workforce Management teams • Support operational efficiency, employee engagement and business profitability REQUIREMENTS • Spanish and English at C1 level or higher • Several years of experience in BPO/contact centre operations management • 2–4 years of progressive management experience leading supervisors and team leaders • Proven experience managing multiple teams, KPIs and SLAs • Strong leadership, coaching and people management skills • Excellent analytical, communication and problem-solving abilities • Experience with budgets or P&L management is an advantage • Must already be based in Lisbon • Mandatory: European Union nationality OR a valid Portuguese residence permit with authorisation to work in Portugal Interested? Please send your updated English CV to: Para se