After Sales Support (1st Level) - Santarém

After Sales Support (1st Level) - Santarém (m/f) Referencia: JN -112026-7143359 Adicionado em 11.11.2026 Sobre os nossos clientes Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry. Descriçăo da oferta As an After Sales Support professional in Santarém, you will work within the Sales department of a Business Services organisation, helping customers receive clear and timely support after purchase. You will manage service-related requests and maintain accurate communication to help the business deliver a consistent customer experience. Description Responsibilities • Support customers and service partners for all systems related issues, as well certificates management and supporting projects from Cargobull PartnerConnect • Process and follow up tickets through Cargobull PartnerConnect • Coordinate information exchange between all stakeholders • Identify recurring issues and suggest improvements to existing processes • Communicate with stakeholders, if it's necessary • Provide email and phone support to stakeholders regarding Telematics when needed • Support 2nd Level Aftersales Support when required Profile Profile • Higher education or vocational training in Business Administration, Customer Service, Languages or a related field • Professional experience in customer support, back office or technical support or environments (up to 2 years) • Fluency in English (spoken and written) • Additional languages are considered an advantage • Good knowledge of Microsoft Office applications • Strong customer orientation and communication skills • Analytical and structured approach to problem solving • Ability to work independently while collaborating with international teams • Reliable and proactive working style Job Offer What we offer • Permanent employment contract • Hybrid Working model • Structured onboarding and role-specific training • Opportunity to further develop technical and customer support expertise • Exposure to international projects and collaboration with multiple European markets • Continuous learning and professional development opportunities • International and multicultural working environment • Career progression opportunities within a growing Shared Service Center • Health insurance • Modern workplace with parking facilities and bike charging station • Possibility of transfer between Santarém train stain and the office O que procuramos After Sales - Support customers and service partners - English Speaker Para se